To improve visibility and reduce the volume of retrospective shifts, users will now be required to provide a reason when requesting an hourly, on-call, or sessional shift dated in the past.
Why is this being introduced?
We’re introducing this change to support both Patchwork and partner organisations by:
🌟 Providing visibility into why shifts are being submitted retrospectively – this data will be surfaced in Patchwork Insights.
📊 Enabling organisations to use this data to challenge services and reduce the number of retrospective shift requests going forward.
💡For guidance on how to add shifts, please visit 'how do I request shifts'.
🙋 Frequently Asked Questions
1. How do users submit a reason?
Users will be prompted to select a reason from a list of predefined options.
If they choose “Other”, they’ll be asked to enter more detail in a free text box.
2. Where can I see this data?
You can view submitted reasons under the 'Retrospective Shifts' tab in the Shift Management Dashboard on Patchwork Insights.
🚨If you require access to the Shift Management Dashboard, please reach out to your Temporary Staffing team, as they are responsible for approving access requests.