We have introduced a new feature to suspend user accounts which can be actioned only by a Hub Admin account. User accounts may be suspended for the following reasons:

  • A workers training has expired

  • A worker is being issued a new ESR

  • Any other pending investigation

When a workers account is suspended, they will no longer be permitted to apply to shifts on the app, they will however, be able to sign off any outstanding timesheets on the app.

To suspend a worker:

1) Open Staff tab on menu > Select View All Staff > Select User profile > Select Suspend worker

2) You will then be prompted to input the following:

  • Message to be sent to the worker in regards to why they are being suspended

  • Admin note in regards to the suspension

3) Click Suspend Worker to confirm changes.

The worker will then be marked as suspended on the Hub and will no longer be able to book shifts on the app.

Unsuspend Worker

A worker can be unsuspended, by following the same process as above. On the Worker's profile, tap unsuspend worker and then save changes.

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