How do I turn on instant booking for a worker?

Instant booking permissions allow workers to directly book on to shifts themselves without having to be approved by the department. This article will explain how to enable the feature.

💡Organisations that utilise instant booking can hope to see an increase of 17% in shift fill rate when the feature is turned on. There is also a 10% reduction in shifts needing to be escalated when the feature is utilised in conjunction with longer shift lead times. 

🚀Unlike alternative solutions, Patchwork allows you to set instant booking at the worker level, on a per department basis, rather than at the shift level. This gives you greater flexibility and control over how the feature is used. 

Instant booking is suitable for workers that are well-known to the department and do not need to go through the standard shift approval process. Instant booking gives clinicians more ownership of their shifts and working rota pattern. 

💡Please note that instant booking needs to be turned on at the department level. Please contact Customer Care at 

You can enable instant booking  by following these steps:

1) Open 'Staff' tab on Menu > Find user name > Open 'User Profile' > Select 'Booking Preferences'

2) Select the 'Instant Book Department/Units' box and select desired department(s) > Tap 'Save Changes'

The user will now be able to instantly book onto shifts in these departments or units.