Help Centre
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Agency Manager for managers and agencies
What is Patchwork?
What are our products?
Clinician or worker using the mobile or web app
General troubleshooting
Using the Patchwork web app
Using the Patchwork Bank mobile app
Using the Patchwork Rota mobile app
Contacting Patchwork
Organisational settings and access
Access and sign in
Worker settings
Trust settings
Rota for managers
Support
Planning and creating a roster
Managing a roster
Managing leave
Managing pay processes
Bank for managers
Collaborative Bank
Agency Management
For recruitment
For shift management
For block shifts
For rate escalations
For pay processes
For data analysis
Agency Manager for managers and agencies
For shift management
I'm an Agency
Reporting
MOD
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Help Centre
Agency Manager for managers and agencies
What is Patchwork?
What are our products?
Clinician or worker using the mobile or web app
General troubleshooting
Using the Patchwork web app
Using the Patchwork Bank mobile app
Using the Patchwork Rota mobile app
Contacting Patchwork
Organisational settings and access
Access and sign in
Worker settings
Trust settings
Rota for managers
Support
Planning and creating a roster
Managing a roster
Managing leave
Managing pay processes
Bank for managers
Collaborative Bank
Agency Management
For recruitment
For shift management
For block shifts
For rate escalations
For pay processes
For data analysis
Agency Manager for managers and agencies
For shift management
I'm an Agency
Reporting
MOD
Agency Manager for managers and agencies
For shift management
How do I recall a shift from agency within the Patchwork Bank hub?
An agency shift journey through Patchwork
How to send a shift to agency from the Patchwork Bank hub?
Within the Patchwork Bank hub, how do I review an agency proposal shift?
How do I adjust an agency shift once it's payroll status?
Why is an agency booking showing as provisional?
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I'm an Agency
As an agency user, how do I cancel a worker from a shift?
As an agency user, how do I revoke a proposed worker from a shift?
As an agency user, how do I propose a worker for a shift?
As an agency user, how do I create a new agency worker?
As an agency user, how do I create a user account for someone at my organisation?
How do I resolve the Invalid NI number error when adding an agency worker?
Why am I not able to see a block?
How do I resolve the 'NI Number doesn't match' error when adding an agency worker?
How do I resend the agency worker activation email?
See more