Help Centre
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Clinician or worker using the mobile or web app
What is Patchwork?
What are our products?
Clinician or worker using the mobile or web app
General troubleshooting
Using the Patchwork web app
Using the Patchwork Bank mobile app
Using the Patchwork Rota mobile app
Contacting Patchwork
Organisational settings and access
Access and sign in
Worker settings
Trust settings
Rota for managers
Support
Planning and creating a roster
Managing a roster
Managing leave
Managing pay processes
Bank for managers
Collaborative Bank
Agency Management
For recruitment
For shift management
For block shifts
For rate escalations
For pay processes
For data analysis
Agency Manager for managers and agencies
For shift management
I'm an Agency
Reporting
MOD
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Help Centre
Clinician or worker using the mobile or web app
What is Patchwork?
What are our products?
Clinician or worker using the mobile or web app
General troubleshooting
Using the Patchwork web app
Using the Patchwork Bank mobile app
Using the Patchwork Rota mobile app
Contacting Patchwork
Organisational settings and access
Access and sign in
Worker settings
Trust settings
Rota for managers
Support
Planning and creating a roster
Managing a roster
Managing leave
Managing pay processes
Bank for managers
Collaborative Bank
Agency Management
For recruitment
For shift management
For block shifts
For rate escalations
For pay processes
For data analysis
Agency Manager for managers and agencies
For shift management
I'm an Agency
Reporting
MOD
Clinician or worker using the mobile or web app
General troubleshooting
How do I reset my password?
How do I create a worker account with Patchwork Agency Manager?
Using the Patchwork web app
As a worker, how do I submit an expense claim?
How do I sign a Direct Engagement contract?
As an agency worker, how do I obtain sign off for my shifts?
Using the Patchwork Bank mobile app
What is Patchwork Bank app?
Are shifts worked via Patchwork covered by indemnity insurance
How do I create an account with Patchwork Bank?
I haven’t received a verification email after registering. What do I do?
I am a substantive worker who wants to work bank shifts. How do I proceed?
I currently do not work at an organisation but want to book bank shifts. How do I proceed?
How do I join an organisation?
How can I review my employment documents?
Why can I not see my organisation on the list
Joining the North West London Collaborative Bank (Medics)
Joining the NHS Collaborative Bank - MWL (Mersey and West Lancashire Teaching Hospitals NHS Trust)
What is the shift cancellation policy?
I can’t see any shifts available on the app
I've worked a bank shift that wasn't on the Patchwork system. How can I get paid/have it recorded on the system?
I forgot to get my shift signed off - what do I do?
How do I adjust my timesheet after I have worked the shift?
How do I obtain sign-off for my shift(s)?
How do I book onto a shift?
How do shifts progress through Patchwork?
How do I share a shift with a friend or colleague?
How do I limit my in-app view to only relevant shifts?
My timesheet authoriser is having problems with their PIN
What is a fraud declaration and why do I need to sign it
How do I request sign off for on call shifts?
How can I use and save filters within the app?
How do I adjust my notification preferences?
Tax, pension P45/P60 related queries
I want to query the amount I've been paid
When will I get paid?
Contact details for your organisation
Who do I contact if I have a question?
Joining the North West London Collaborative Bank for Nursing, Midwifery & HCAs
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Using the Patchwork Rota mobile app
How do I use the Patchwork Rota app?
How do I view my employment information?
How do I update my contact details?
How can I review my employment documents?
How do I view my team’s shifts?
How do I view my roster month by month?
How do I view my upcoming shifts?
How do I swap a shift?
How do I request annual or study leave?
How do I request sick leave?
How do I cancel a leave request?
I can't see my leave entitlement.
I can't request leave
How do I raise an exception report?
My exception report has been rejected - how do I dispute this?
See more
Contacting Patchwork
How to get in touch with Customer Care