Shift Management
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      How do I amend shift details for a shift that has been signed-off or approved, but not yet paid?

      This article provides guidance on amending shift details for shifts that have already been signed-off or approved, but not yet sent to payroll.

      Shift details can only be amended if the status of the shift is 'Filled' or 'Unfilled''. If a shift needs to be amended but is in Approved' or 'Signed-off' status, the shift will need to be reverted to 'Filled' status. You can do this by:

      1. Search the shift ID in Patchwork Bank.
      2. Select the tick box next to the relevant shift.
      3. Select 'Other Actions'.
      4. Click 'Undo Approval'.
      5. Select the tick box next to the relevant shift again.
      6. Click 'Undo Sign Off' to revert the shift to 'Filled'.
      7. Edit details as required and save changes.

      💡Depending on whether the shift is 'Filled' or 'Unfilled', you can only amend particular shift details.

      Details that can be amended in 'Filled' status:

      • Rate escalation requests and approvals
      • Shift date and time
      • Reason for request

      For the following updates, shifts will need to be in 'Unfilled'' status:

      • Shift grade
      • Department

      💡To change the shift grade or department for a 'Filled' shift, you need to cancel the shift booking, change the shift details, and then book the worker back into the shift.

      ❗If the shift in 'Payroll' status, it cannot be amended, please contact the Customer Care team on help@patchwork.health for further support.