As a Patchwork Bank hub user, how do I manage agency tiers?

Learn how to manage tiering within Patchwork Agency Manager.

The concept of tiering agencies is central to the vendor management system process.

Tiers will be configured for your trust during the Implementation process.

Tiers allow you to efficiently cascade available shifts to agencies, for example in line with agreed frameworks. 

Creating, managing and deleting tiers

💡Agency tiers are a great way for organisations to manage their costs

To add or manage a tier:

  1. Within the ‘Agencies’ section of the Hub, navigate to ‘Agency Tiers’
  2. To add a tier, simply select the ‘Add Tier’ button at the end of the tier list for each staff group

Deleting a tier is equally simple:

  1. Just click the small ‘x’

You can’t delete tiers if there are active shifts that have been sent out to them. You also can’t delete tiers from the middle of the list (i.e. deleting tier 4 in isolation when 9 tiers are in use).

Managing agency permissions

Within the hub, provided you have the correct permissions, you are able to make some changes to agency permissions, including tiers: