Clinician or worker using the mobile or web app
General troubleshooting
Using the Patchwork web app
Using the Patchwork Bank mobile app
- What is the Patchwork Bank app?
- Are shifts worked via Patchwork covered by indemnity insurance?
- How do I create an account with Patchwork Bank?
- I haven’t received a verification email after registering. What do I do?
- I am a substantive worker who wants to work bank shifts. How do I proceed?
- I currently do not work at an organisation but want to book bank shifts. How do I proceed?
- How do I join an organisation?
- How can I review my employment documents?
- Why can I not see my organisation on the list?
- Joining the North West London Collaborative Bank (Medics)
- Joining the NHS Collaborative Bank - MWL (Mersey and West Lancashire Teaching Hospitals NHS Trust)
- What is the shift cancellation policy?
- I can’t see any shifts available on the app
- I've worked a bank shift that wasn't on the Patchwork system. How can I get paid/have it recorded on the system?
- I forgot to get my shift signed off - what do I do?
- How do I adjust my timesheet after I have worked the shift?
- How do I obtain sign-off for my shift(s)?
- How do I book onto a shift?
- How do shifts progress through Patchwork?
- How do I share a shift with a friend or colleague?
- How do I limit my in-app view to only relevant shifts?
- My timesheet authoriser is having problems with their PIN
- What is a fraud declaration and why do I need to sign it
- How do I request sign off for on call shifts?
- How do I request sign off for my timesheet?
- How can I use and save filters within the app?
- How do I adjust my notification preferences?
- Tax, pension P45/P60 related queries
- I want to query the amount I've been paid
- When will I get paid?
- Contact details for your organisation
- Who do I contact if I have a question?
- Joining the North West London Collaborative Bank for Nursing, Midwifery & HCAs
Using the Patchwork Rota mobile app
- How do I use the Patchwork Rota app?
- How do I view my employment information?
- How do I update my contact details?
- How do I view my team’s shifts?
- How do I view my roster month by month?
- How do I view my upcoming shifts?
- How do I swap a shift?
- How do I request annual or study leave?
- How do I request sick leave?
- How do I cancel a leave request?
- I can't see my leave entitlement.
- I can't request leave
- How do I raise an exception report?
- My exception report has been rejected - how do I dispute this?