Reset Your Patchwork Password and Use the Correct Site

This article explains how to reset your Patchwork password and regain access to your account, and how to ensure you are using the correct Patchwork site for your user type.

Summary

• Use the appropriate Patchwork URL for your user type, then use the "Forgot Password?" flow to request a reset link and follow the email instructions to set a new password.

Which Patchwork site should I use?

• Workers (Rota / Bank / Agency): app.patchwork.health
• Agency Manager: agency.patchwork.health
• Bank managers / administrators: bank.patchwork.health
• Rota Managers: rota.patchwork.health

If you are seeing an unexpected site (for example, a different product called "Rota"), open the correct Patchwork URL for your user type in a new browser tab.

How to reset your password

1. Go to the correct Patchwork login page for your user type (see the URLs above).
2. On the login screen, select the "Forgot Password?" option.
3. Enter the email address associated with your account.
4. Choose "Send Reset Link".
5. You will receive an email containing a link to reset your password. Follow the instructions in that email to set a new password.
   1. Please note, this email may come to a junk or spam folder so please check these folders.

Troubleshooting tips

• Make sure you are on the correct Patchwork website for your role before requesting a reset.
• If you are already on a wrong site (for example, a different product), open the correct URL in a new browser tab and repeat the reset steps there.
• If login errors persist after following the reset instructions, create a support ticket or contact your administrator for further assistance.