1. Help Centre
  2. National Vaccination Programme

For Agency Admins

How do I set up a Patchwork Account? What details do I need to provide?

  • Patchwork access is granted by the Lead Employer, after which an activation email will be sent to your inbox directly. In order to be set up on the Patchwork Hub, the Lead Employer requires the following information:

    • Full name

    • Email

    • Position

    • Phone number

Who is responsible for onboarding Agency Workers?

  • As an agency admin, you will have the ability and be responsible for onboarding agency workers to Patchwork.

How is an Agency Worker set up on Patchwork?

  • Log into the Patchwork Hub and navigate to the Worker list. In the top right-hand corner, select Create Agency Worker. Fill out the form with the relevant information, as displayed below.

  • Once completed, select ‘Save’, and an activation email will be automatically sent to the Agency Worker. This will then prompt them to activate their account and log into our Web Worker View, moving them from ‘Pending’ to ‘Active’ on the Patchwork Hub.


How is a shift entered onto the Patchwork system?

  • Shifts will be requested on Patchwork by either the Lead Employer or the specific sites in need. They will be subsequently cascaded to Agencies, in order to be assigned to Agency Workers.

How do I view shifts on the Patchwork system?

  • Log into the Patchwork Hub and navigate to the Shift List. All live shifts will be visible here.

How do I propose an Agency Worker for a Patchwork shift?

  • Select the unique shift ID, which will open the shift modal. Select 'Propose Agency Worker' from the left hand menu, and select 'Propose' next to the specific Agency Worker's name. This will be sent on to the Lead Employer for approval.