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Help Centre

I'm a Patchwork Agency Manager User

I'm a Patchwork Agency Manager User

Welcome to Patchwork Agency Manager

What is Patchwork Agency Manager?

Organisation Configuration

Creating and managing agencies within the Patchwork Bank hub

As a Patchwork Bank hub user, how do I manage agency tiers?

What is shift auto-cascade and how do I set it up?

Shift Management

How do I recall a shift from agency within the Patchwork Bank hub?

An agency shift journey through Patchwork

How to send a shift to agency from the Patchwork Bank hub?

Within the Patchwork Bank hub, how do I review an agency proposal shift?

How do I adjust an agency shift once it's payroll status?

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I'm an Agency

As an agency user, how do I cancel a worker from a shift?

As an agency user, how do I revoke a proposed worker from a shift?

As an agency user, how do I propose a worker for a shift?

As an agency user, how do I create a new agency worker?

As an agency user, how do I create a user account for someone at my organisation?

How do I resolve the Invalid NI number error when adding an agency worker?

Why am I not able to see a block?

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