Help Centre
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I'm a Patchwork Bank App User
I'm a Patchwork Bank Hub User
Welcome to Patchwork
Getting Started on the Hub
Recruitment
Shift Management
Rate Escalations
Processing Payments
Collab Banks
Simple Agency Management
Data Analysis and Reporting
Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Registering with Patchwork
Collab Bank
Shift Support
Notifications and alerts
Payment
Support
I'm a Patchwork Agency Manager User
Welcome to Patchwork Agency Manager
Organisation Configuration
Shift Management
I'm an Agency
I'm a Rota App User
I'm a Rota Hub User
System Overview
Shift Management
Worker Management
Rota Templates
I'm a Patchwork Rota System Administrator
Patchwork Refine: Temp Staffing
Introduction - What is Patchwork Refine
Leadership & Accountability
Patchwork System Utilisation
National Vaccination Programme
MOD
Rotation Support
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Help Centre
I'm a Patchwork Bank App User
I'm a Patchwork Bank Hub User
Welcome to Patchwork
Getting Started on the Hub
Recruitment
Shift Management
Rate Escalations
Processing Payments
Collab Banks
Simple Agency Management
Data Analysis and Reporting
Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Registering with Patchwork
Collab Bank
Shift Support
Notifications and alerts
Payment
Support
I'm a Patchwork Agency Manager User
Welcome to Patchwork Agency Manager
Organisation Configuration
Shift Management
I'm an Agency
I'm a Rota App User
I'm a Rota Hub User
System Overview
Shift Management
Worker Management
Rota Templates
I'm a Patchwork Rota System Administrator
Patchwork Refine: Temp Staffing
Introduction - What is Patchwork Refine
Leadership & Accountability
Patchwork System Utilisation
National Vaccination Programme
MOD
Rotation Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Welcome to Patchwork Bank
Registering with Patchwork
How do I create an account with Patchwork Bank?
I haven’t received a verification email after registering. What do I do?
I am a substantive worker who wants to work bank shifts. How do I proceed?
I currently do not work at an organisation but want to book bank shifts. How do I proceed?
How do I join an organisation?
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Collab Bank
Joining the North West London Collaborative Bank
Joining the North West Doctors in Training (DiT) Collaborative Bank
Shift Support
What is the shift cancellation policy?
I can’t see any shifts available on the app
I've worked a bank shift that wasn't on the Patchwork system. How can I get paid/have it recorded on the system?
I forgot to get my shift signed off - what do I do?
How do I adjust my timesheet after I have worked the shift?
How do I obtain sign-off for my shift(s)?
How do I book onto a shift?
How do shifts progress through Patchwork?
How do I share a shift with a friend or colleague?
How do I limit my in-app view to only relevant shifts?
My timesheet authoriser is having problems with their PIN
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Notifications and alerts
How can I use and save filters within the app?
How do I adjust my notification preferences?
Payment
Tax, pension P45/P60 related queries
I want to query the amount I've been paid
When will I get paid?
Support
Contact details for your organisation
Who do I contact if I have a question?