Help Centre

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Help Centre

I'm a Patchwork Bank App User

I'm a Patchwork Bank App User

Welcome to Patchwork

Welcome to Patchwork Bank

Are shifts worked via Patchwork covered by indemnity insurance

Registering with Patchwork

How do I create an account with Patchwork Bank?

I haven’t received a verification email after registering. What do I do?

I am a substantive worker who wants to work bank shifts. How do I proceed?

I currently do not work at an organisation but want to book bank shifts. How do I proceed?

How do I join an organisation?

How can I review my employment documents?

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Collab Bank

Joining the North West London Collaborative Bank

Joining the NHS Collaborative Bank - MWL (Mersey and West Lancashire Teaching Hospitals NHS Trust)

Shift Support

What is the shift cancellation policy?

I can’t see any shifts available on the app

I've worked a bank shift that wasn't on the Patchwork system. How can I get paid/have it recorded on the system?

I forgot to get my shift signed off - what do I do?

How do I adjust my timesheet after I have worked the shift?

How do I obtain sign-off for my shift(s)?

How do I book onto a shift?

How do shifts progress through Patchwork?

How do I share a shift with a friend or colleague?

How do I limit my in-app view to only relevant shifts?

My timesheet authoriser is having problems with their PIN

What is a fraud declaration and why do I need to sign it

How do I request sign off for on call shifts?

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Notifications and alerts

How can I use and save filters within the app?

How do I adjust my notification preferences?

Payment

Tax, pension P45/P60 related queries

I want to query the amount I've been paid

When will I get paid?

Support

Contact details for your organisation

Who do I contact if I have a question?