Help Centre
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I'm a Rota Hub User
I'm a Patchwork Bank Hub User
Welcome to Patchwork
Getting Started on the Hub
Recruitment
Shift Management
Block Shifts
Configuration
Rate Escalations
Processing Payments
Collab Banks
Simple Agency Management
Data Analysis and Reporting
Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Registering with Patchwork
Collab Bank
Shift Support
Notifications and alerts
Payment
Support
I'm a Patchwork Agency Manager User
Welcome to Patchwork Agency Manager
Organisation Configuration
Shift Management
I'm an Agency
I'm a Patchwork Agency Worker
Joining Patchwork
Shift Management
I'm a Rota App User
I'm a Rota Hub User
System Overview
Shift Management
Worker Management
Rota Templates
I'm a Patchwork Rota System Administrator
Live Rosters
Patchwork Insights
Patchwork Refine: Temp Staffing
Introduction - What is Patchwork Refine
Leadership & Accountability
Patchwork System Utilisation
National Vaccination Programme
MOD
Rotation Support
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Help Centre
I'm a Rota Hub User
I'm a Patchwork Bank Hub User
Welcome to Patchwork
Getting Started on the Hub
Recruitment
Shift Management
Block Shifts
Configuration
Rate Escalations
Processing Payments
Collab Banks
Simple Agency Management
Data Analysis and Reporting
Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Registering with Patchwork
Collab Bank
Shift Support
Notifications and alerts
Payment
Support
I'm a Patchwork Agency Manager User
Welcome to Patchwork Agency Manager
Organisation Configuration
Shift Management
I'm an Agency
I'm a Patchwork Agency Worker
Joining Patchwork
Shift Management
I'm a Rota App User
I'm a Rota Hub User
System Overview
Shift Management
Worker Management
Rota Templates
I'm a Patchwork Rota System Administrator
Live Rosters
Patchwork Insights
Patchwork Refine: Temp Staffing
Introduction - What is Patchwork Refine
Leadership & Accountability
Patchwork System Utilisation
National Vaccination Programme
MOD
Rotation Support
I'm a Rota Hub User
How do I update a worker's details in superhub
How do I use the leave calendar?
How do I add leave to a worker profile?
Can I revert a published roster to draft?
System Overview
How do I reset my password?
How do I view a worker's shifts?
How do I view activities on the roster?
How do I gain access to the Rota hub?
Exception reporting with Patchwork
Using the multi-select tool (Patchwork Rota)
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Shift Management
How do I add leave to a roster? (annual leave, study leave, sick leave, special leave, etc.)
How do I amend a shift on a roster?
How do I add a worker to a shift on the roster?
How do I create a new shift on the activity view?
How do I sent a shift to Patchwork Bank from Patchwork Rota?
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Worker Management
How do I end date a worker on roster?
How do I review annual leave requests?
How does a worker gain access to view their roster?
I am not receiving leave requests
How do I review and approve/reject an exception report?
How do I manage time off in lieu?
Can I 'split' a worker slot within a roster to allow one worker to take over another’s schedule?
Seeing worker availability on live rosters
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Rota Templates
How do I amend an activity-based rota?
How do I create a worker based rota?
How do I create or edit a day template?
How do I create an activity-based rota?
How do I create or edit a shift template?
How do I create or edit a demand template?
How do I create or edit an activity?
How do I add or remove a worker from a roster
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I'm a Patchwork Rota System Administrator
How do I add a worker?
How do I add a worker to an existing department list?
How do I update a worker’s grade for rostering?
How do I add or amend the rostering cost centre for a worker?
How do I amend a worker's contract details?
How do I update a professional number?
How do I add or amend a worker’s leave entitlement?
How can I create new activity types for activity creation?
How do I add a department?
How do I create a site?
How do I create a new department list?
What is day view and how can I access it?
How do I make a user a leave approver?
How do I set up new exception reporting categories?
How do I add a new exception reporting clinical supervisor for a worker?
How do I manage pay as compensation?
How do I search for a worker on a roster?
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Live Rosters
How can I see information about the rota pattern or template when managing the roster?
Adding or amending patterns within a roster
Can I add a worker to multiple patterns within a single roster?
Can I view a worker's shifts from other rosters?