Help Centre
Go to patchwork.health
I'm a Patchwork Bank Hub User
I'm a Patchwork Bank Hub User
Welcome to Patchwork
Getting Started on the Hub
Recruitment
Shift Management
Rate Escalations
Processing Payments
Collab Banks
Simple Agency Management
Data Analysis and Reporting
Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Registering with Patchwork
Collab Bank
Shift Support
Notifications and alerts
Payment
Support
I'm a Patchwork Agency Manager User
Welcome to Patchwork Agency Manager
Organisation Configuration
Shift Management
I'm an Agency
I'm a Rota App User
I'm a Rota Hub User
System Overview
Shift Management
Worker Management
Rota Templates
I'm a Patchwork Rota System Administrator
Patchwork Refine: Temp Staffing
Introduction - What is Patchwork Refine
Leadership & Accountability
Patchwork System Utilisation
National Vaccination Programme
MOD
Rotation Support
Back to home
Help Centre
I'm a Patchwork Bank Hub User
I'm a Patchwork Bank Hub User
Welcome to Patchwork
Getting Started on the Hub
Recruitment
Shift Management
Rate Escalations
Processing Payments
Collab Banks
Simple Agency Management
Data Analysis and Reporting
Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Registering with Patchwork
Collab Bank
Shift Support
Notifications and alerts
Payment
Support
I'm a Patchwork Agency Manager User
Welcome to Patchwork Agency Manager
Organisation Configuration
Shift Management
I'm an Agency
I'm a Rota App User
I'm a Rota Hub User
System Overview
Shift Management
Worker Management
Rota Templates
I'm a Patchwork Rota System Administrator
Patchwork Refine: Temp Staffing
Introduction - What is Patchwork Refine
Leadership & Accountability
Patchwork System Utilisation
National Vaccination Programme
MOD
Rotation Support
I'm a Patchwork Bank Hub User
How is the shift rate calculated?
As a Patchwork Bank hub user, how do I assign shifts to agency workers?
What are minimum enforced breaks?
Welcome to Patchwork
What is Patchwork Bank?
Getting Started on the Hub
What are the different permissions and accounts with Patchwork Bank?
I need a Patchwork Bank hub account - what do I do?
Recruitment
How do I un-suspend a worker?
How do I suspend a worker?
How do I change a worker's grade on Patchwork Bank?
How do I turn on instant booking for a worker?
How do I remove a worker or hub user?
See more
Shift Management
I can't see shifts within a block
How do I request a shift?
How do department settings work?
How do I sign off an outstanding timesheet that has amended hours?
How will I receive notification when a bank shift is booked, or applied for?
A shift journey on Patchwork
How can workers be booked onto shifts?
How do I post multiple shifts?
How do I approve or reject a worker?
How do I post a shift with a pre-assigned worker?
How do I assign a worker to multiple shifts at once?
How do I change the details of a shift?
How do I sign-off a completed shift for a worker?
How do I cancel shifts?
How do I post a shift retrospectively?
How do I view the shift audit trail?
How do I create a new department?
How does in-app authorisation work?
How do I set up a PIN to sign off timesheets?
I am a timesheet authoriser who is having problems with my PIN
See more
Rate Escalations
Advanced rate escalation
Simple rate escalation
Managing the rate escalation process
Processing Payments
How to process shifts for payment
Approving shifts for payment
Collab Banks
How can I send shifts to a collaborative bank?
How do I process Collaborative Bank payments?
Collaborative staff banks with Patchwork
Simple Agency Management
How does agency management work in the Patchwork Bank hub?
Data Analysis and Reporting
How do I export shift data from the Patchwork Bank hub?
What is Patchwork Insights?
How do I view a worker's upcoming or previous shifts?
How do I access Patchwork Insights?
Support
How to get in touch with Customer Care