Help Centre
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I'm a Patchwork Bank App User
I'm a Patchwork Bank Hub User
Welcome to Patchwork
Getting Started on the Hub
Recruitment
Shift Management
Block Shifts
Configuration
Rate Escalations
Processing Payments
Collab Banks
Simple Agency Management
Data Analysis and Reporting
Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Registering with Patchwork
Collab Bank
Shift Support
Notifications and alerts
Payment
Support
I'm a Patchwork Agency Manager User
Welcome to Patchwork Agency Manager
Organisation Configuration
Shift Management
I'm an Agency
I'm a Patchwork Agency Worker
Joining Patchwork
Shift Management
I'm a Rota App User
I'm a Rota Hub User
System Overview
Shift Management
Worker Management
Rota Templates
I'm a Patchwork Rota System Administrator
Live Rosters
Patchwork Insights
Patchwork Refine: Temp Staffing
Introduction - What is Patchwork Refine
Leadership & Accountability
Patchwork System Utilisation
National Vaccination Programme
MOD
Rotation Support
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Help Centre
I'm a Patchwork Bank App User
I'm a Patchwork Bank Hub User
Welcome to Patchwork
Getting Started on the Hub
Recruitment
Shift Management
Block Shifts
Configuration
Rate Escalations
Processing Payments
Collab Banks
Simple Agency Management
Data Analysis and Reporting
Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Registering with Patchwork
Collab Bank
Shift Support
Notifications and alerts
Payment
Support
I'm a Patchwork Agency Manager User
Welcome to Patchwork Agency Manager
Organisation Configuration
Shift Management
I'm an Agency
I'm a Patchwork Agency Worker
Joining Patchwork
Shift Management
I'm a Rota App User
I'm a Rota Hub User
System Overview
Shift Management
Worker Management
Rota Templates
I'm a Patchwork Rota System Administrator
Live Rosters
Patchwork Insights
Patchwork Refine: Temp Staffing
Introduction - What is Patchwork Refine
Leadership & Accountability
Patchwork System Utilisation
National Vaccination Programme
MOD
Rotation Support
I'm a Patchwork Bank App User
Welcome to Patchwork
Welcome to Patchwork Bank
Registering with Patchwork
How do I create an account with Patchwork Bank?
I haven’t received a verification email after registering. What do I do?
I am a substantive worker who wants to work bank shifts. How do I proceed?
I currently do not work at an organisation but want to book bank shifts. How do I proceed?
How do I join an organisation?
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Collab Bank
Joining the North West London Collaborative Bank
Joining the North West Doctors in Training (DiT) Collaborative Bank
Shift Support
What is the shift cancellation policy?
I can’t see any shifts available on the app
I've worked a bank shift that wasn't on the Patchwork system. How can I get paid/have it recorded on the system?
I forgot to get my shift signed off - what do I do?
How do I adjust my timesheet after I have worked the shift?
How do I obtain sign-off for my shift(s)?
How do I book onto a shift?
How do shifts progress through Patchwork?
How do I share a shift with a friend or colleague?
How do I limit my in-app view to only relevant shifts?
My timesheet authoriser is having problems with their PIN
What is a fraud declaration and why do I need to sign it
How do I request sign off for on call shifts?
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Notifications and alerts
How can I use and save filters within the app?
How do I adjust my notification preferences?
Payment
Tax, pension P45/P60 related queries
I want to query the amount I've been paid
When will I get paid?
Support
Contact details for your organisation
Who do I contact if I have a question?