Help Centre

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Help Centre

I'm a Patchwork Bank Hub User

I'm a Patchwork Bank Hub User

Welcome to Patchwork

What is Patchwork Bank?

Getting Started on the Hub

What are the different permissions and accounts with Patchwork Bank?

I need a Patchwork Bank hub account - what do I do?

Recruitment

How do I un-suspend a worker?

How do I suspend a worker?

How do I change a worker's grade on Patchwork Bank?

How do I turn on instant booking for a worker?

How do I remove a worker or hub user?

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Shift Management

A shift journey on Patchwork

How do I request a shift?

How is the shift rate set and calculated?

How do I sign off an outstanding timesheet that has amended hours?

How will I receive notification when a bank shift is booked, or applied for?

How can workers be booked onto shifts?

How do I post multiple shifts?

How do I approve or reject a worker?

How do I post a shift with a pre-assigned worker?

How do I assign a worker to multiple shifts at once?

How do I change the details of a shift?

How do I sign-off a completed shift for a worker?

How do I cancel shifts?

How do I post a shift retrospectively?

How do I view the shift audit trail?

How does in-app authorisation work?

I am a timesheet authoriser who is having problems with my PIN

As a Patchwork Bank hub user, how do I assign shifts to agency workers?

As a Patchwork Bank hub user, how do I shortlist agency proposals?

What is a fraud declaration and why does a worker need to sign it

How are on call shifts managed in Patchwork?

50% unsocial rule (NHS Wales)

Can I automatically send a shift to agency?

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Block Shifts

How do I create a block of shifts?

How do I edit a published block of shifts?

Can I add on call shifts to a block?

How do I add a retrospective block?

I can't see shifts within a block

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Configuration

How do I create a new department?

How do I set up a PIN to sign off timesheets?

What are minimum enforced breaks?

Rate Escalations

Advanced rate escalation

Simple rate escalation

Managing the rate escalation process

Processing Payments

How to process shifts for payment

Approving shifts for payment

Collab Banks

How do I process Collaborative Bank payments?

How can I send shifts to a collaborative bank?

Collaborative staff banks with Patchwork

Simple Agency Management

How does agency management work in the Patchwork Bank hub?

Data Analysis and Reporting

How do I export shift data from the Patchwork Bank hub?

How do I view a worker's upcoming or previous shifts?

Support

How to get in touch with Customer Care